Alfred eskom
Alfred makes it easy to report electricity supply problems.
Category:
Customer Service
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Alfred eskom
Alfred is a chatbot developed by Eskom, the South African electricity public utility, designed to enhance customer service by allowing users to report power interruptions and receive feedback on previously reported faults in real time.
Features of Alfred Chatbot
Real-Time Reporting: Users can log power outages directly through the chatbot, which provides immediate assistance without needing to contact Eskom's call center
Reference Numbers: Upon reporting an issue, Alfred generates a reference number, enabling customers to track the status of their reported faults easily
24/7 Availability: The chatbot operates around the clock, providing customers with access to services at any time
User-Friendly Interface: Customers can interact with Alfred using their account or meter numbers, making the process seamless and efficient